WOWMi SUPPORT

How can we help?

Pick a topic to see the answers, or message David on WhatsApp any time.

Common questions

The same answers David gives you in the app.

Getting started

Add a source — a link, a document, or pasted text — and WOWMi writes a script in your voice, checks it against mortgage-marketing rules, and turns it into a finished, captioned, branded video. Record yourself line-by-line with the teleprompter, or let an AI presenter deliver it. Then publish to your socials.

Accounts are created on the web at app.wowmi.com — register (use your company invite code if you have one), pick a plan, then sign in to the app with the same email. All payment is web-only.

Sign in with your cell-phone number and a 6-digit code we text you, or use Continue with Google or Continue with Apple. Didn't get the code? Check your signal, make sure you're on the latest app version, and request a new one.

Making videos

Usually about 10–15 minutes — b-roll, green screen and overlays add a little time. You don't have to wait; close the app and your finished video appears in My Projects.

No. Record yourself with the teleprompter, or use an AI presenter (Teammate) to deliver your script for you — no filming.

Cinematic AI footage that plays over your voice. WOWMi adds it automatically based on your script — you don't film or place it yourself.

Every script is checked against mortgage-marketing rules before you record. A flagged line tells you what's wrong and suggests a fix, and disclaimers are added automatically. WOWMi assists with compliance; you and your lender remain responsible.

Connect your accounts in Settings → Publishing, then open a finished video and tap Publish to socials — pick accounts, caption each, and choose Post now or Schedule. (Instagram and Facebook need a business account; TikTok, LinkedIn, YouTube, Google Business and X work as normal.)

Plans & billing

All plan changes and payments are on the web at app.wowmi.com/account (an Apple requirement). The app shows your status and links out. For a billing question that needs a person, email support@wowmi.com.

Standard videos are unlimited — only b-roll is metered. One clip = one credit; a 30-second video uses up to 2, a 45-second up to 3. Credits refill monthly and don't roll over. Out of credits? Top up or upgrade on the web — standard videos keep working.

Help & account

Tap Message us on WhatsApp (or, in the app, Support → Message David) — David answers instantly, 24/7, and a real teammate steps in when needed.

You can manage your account in the app. To delete your account and associated data, email support@wowmi.com and we'll process your request in line with our Privacy Policy.

ACCOUNT & DATA

Deleting your WOWMi account

You can delete your WOWMi account and all of your data at any time.

In the app

Go to Settings → Delete Accountand confirm. This permanently deletes your account and all your data — your profile (name, email, phone), your scripts and videos, your settings, and your sign-in. This can't be undone.

Can't access the app?

Email support@wowmi.com from your account email address and we'll delete your account and all associated data within 30 days.

Still need help?

Message David on WhatsApp — he answers instantly, any time, and brings in a real teammate when he can't.

Open in WhatsApp

Prefer email? support@wowmi.com